How to Price Match Best Buy Online (2026 Guide)

Yes, Best Buy price matches online. If you find an identical, new product at a lower price from a qualified competitor, you can ask Best Buy to match it through Best Buy Chat or by phone. This guide explains what qualifies, which retailers are covered, the exact steps to follow, what is excluded, and how price drops after purchase work. Details are based on Best Buy’s official pages as of the effective dates shown on those pages.

Quick Answer: Does Best Buy Price Match Online?

Best Buy’s Price Match Guarantee covers online purchases. Best Buy states that it will match the current product price of key online and local competitors, which it calls Qualified Competitors, for immediately available new products sold from Best Buy. The match is made at the time of sale, and you have to ask for it. It is not applied automatically.

For online orders, the official request routes are Best Buy Chat and the phone line. If you would rather show the lower price in person, you can also visit a Best Buy store and present the competitor’s ad or website with the lower price still in effect.

How Best Buy’s Price Match Guarantee Works

The guarantee has two parts that shoppers often confuse.

• Competitor price match: Best Buy matches the current price of a Qualified Competitor at the time of purchase, as long as the product and the offer meet the policy rules.
• Best Buy’s own lower price: If Best Buy lowers its in-store, online, or app price during the return and exchange period, it will match its lower price upon request.

Best Buy also matches its own online and app prices on in-store purchases, and its in-store prices on online and app purchases. The policy allows one price match at the time of purchase, per identical item, per customer, at the current pre-tax price that is available to all customers.

Best Buy notes that it may run tests of the program in select locations and may amend the terms at any time. Puerto Rico stores have their own price match policy and are excluded from matching online and app prices.

What Qualifies: Identical Product Checklist

Before you contact Best Buy, check the product against these requirements from the official policy page.

• Same brand, model number, and color. The Best Buy product must match the competitor’s product on all three.
• New condition. The product must be a new product.
• Immediately available. The competitor must be able to ship it or offer it for Store Pickup right now.
• Sold from Best Buy. Products sold by Best Buy Marketplace sellers are not covered.
• Not on the exclusions list. Check the exclusions section below before you start.
• Current price. Be ready to point Best Buy to the ad or website showing the lower price that is in effect now.

Which Retailers Best Buy Will Match

Best Buy only matches retailers on its Qualified Competitors page. As of the effective date shown on that page (May 11, 2025), the list includes these 19 retailers:

• Abt
• Amazon
• Apple
• B&H Photo Video
• BJ’s Wholesale Club
• BrandsMart USA
• Costco
• Crutchfield
• Dick’s Sporting Goods
• Home Depot
• Lowe’s
• Menards
• Microcenter
• Nebraska Furniture Mart
• P.C. Richard
• RC Willey
• Sam’s Club
• Target
• Walmart

Best Buy notes that the guarantee does not apply to products shipped from and sold by third-party Marketplace sellers on these websites. The list can change, so recheck Best Buy’s Qualified Competitors page before you rely on it.

Step-by-Step: How to Price Match Best Buy Online Through Chat or Phone

Best Buy’s official online process is to find a qualifying product and then contact Best Buy through chat or phone. The page does not describe a self-serve price match button at checkout. Here is a practical order of steps that follows the official process.

1. Find the lower price. Locate the identical product on a qualified competitor’s website. Confirm that it is new, in stock, and sold by the competitor itself and not by a Marketplace seller.
2. Compare the details. Make sure the brand, model number, and color match the Best Buy listing exactly.
3. Save your proof. Keep the competitor’s product page link open and consider taking a screenshot that shows the price and model number. This is a helpful tip and not an official requirement.
4. Open Best Buy Chat. Connect with Best Buy Chat while you are on BestBuy.com. You can also call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com price match request.
5. Direct the agent to the lower price. Best Buy asks that you be prepared to direct them to the ad or website that displays the current lower price you want matched.
6. Confirm the result before you pay. Check that the adjusted price appears in your order details or that the agent confirms it, because matching is done at the time of sale.

If you have already received or picked up your order, Best Buy says you can check price match availability on your Order Details page by clicking the See details link.

Price Match Before Purchase vs. Price Adjustment After Purchase

The table below separates the two situations using only details confirmed on Best Buy’s official page.

What to know	Before purchase: competitor price match	After purchase: Best Buy lowers its own price
What is matched	The current price of a Qualified Competitor	Best Buy’s own lower in-store, online, or app price
Where to request	Best Buy Chat or phone for BestBuy.com orders, or in store	Upon request, and via the See details link on your Order Details page for received or picked-up orders
What you show	The competitor’s ad or website showing the current lower price	Your order and Best Buy’s current lower price
Timing	At the time of sale	During the return and exchange period

Check your receipt or Order Details page for the return and exchange period that applies to your item, since it can vary by product.

What Best Buy Will Not Price Match

Best Buy’s official page states that exclusions apply, including but not limited to the following:

• Prices from retailers that are not listed as Qualified Competitors.
• Products shipped from or sold by third-party Marketplace sellers on BestBuy.com or on a Qualified Competitor’s website.
• Pricing available only to select groups, such as membership program members, loyalty offers, and government exchange store offers.
• Best Buy Education and Best Buy Business transactions.
• Items labeled as Black Friday pricing, special daily or hourly sales, and items for sale at a Qualified Competitor from the Thursday before Thanksgiving Day through the Monday after Thanksgiving.
• Coupon offers, bundle offers and items included in bundles, financing offers, and free items.
• Pricing errors, limited-quantity items, and out-of-stock items.
• Clearance, open-box, refurbished, and pre-owned items.
• Pre-order offers, trade-in offers, liquidation offers, and rent or lease to own items.
• Service prices, including delivery and installation charges.

This list is not complete. Read Best Buy’s full exclusions list before you submit a request.

Tips to Improve Your Odds of Approval

These are practical tips and not official policy requirements. Approval is decided by Best Buy and is never guaranteed.

• Compare model numbers character by character. Similar products often have different model numbers or colors.
• Have the link ready. Best Buy asks you to point to the ad or website showing the lower price, so keep the page open in another tab.
• Take a screenshot. Capture the price, the model number, and whether the item is in stock, in case the price changes.
• Ask before you pay. The guarantee matches prices at the time of sale, so make your request before checkout.
• Be clear and polite. State the product, the competitor, and the price in one message so the agent can verify it quickly.
• Recheck the terms. Best Buy can change its policy at any time, so review the current page.

Common Mistakes That Get Requests Denied

• Comparing similar but different products. A different model number or color does not qualify under the identical-product rule.
• Using a Marketplace listing. Prices from third-party sellers on a competitor’s website are not covered.
• Citing an unlisted retailer. Only Qualified Competitors count.
• Using an out-of-stock or limited-quantity offer. The competitor’s product must be immediately available.
• Relying on a special sale. Daily or hourly sales, Black Friday pricing, and Thanksgiving-week offers from competitors are excluded.
• Counting on a coupon or member price. Coupon offers, loyalty offers, and member-only pricing are not matched.
• Requesting a second match on the same item. The policy allows one price match at the time of purchase, per identical item, per customer.

Frequently Asked Questions

Does Best Buy price match Amazon?

Amazon appears on Best Buy’s Qualified Competitors list. The match still has to meet the other rules, and prices from third-party Marketplace sellers on Amazon are not covered.

Can I price match a Best Buy item to a third-party seller’s price?

No. Best Buy states that products shipped from and sold by third-party Marketplace sellers are not covered, whether the seller is on BestBuy.com or a Qualified Competitor’s website.

What if Best Buy lowers the price after I buy?

If Best Buy lowers its in-store, online, or app price during the return and exchange period, it will match its lower price upon request. For orders you have already received or picked up, check the See details link on your Order Details page.

Does Best Buy price match open-box or refurbished items?

No. The policy covers new items sold from Best Buy and excludes clearance, refurbished, open-box, and pre-owned items.

Are Black Friday and Thanksgiving-week deals matched?

No. Items labeled as Black Friday pricing and items for sale at a Qualified Competitor from the Thursday before Thanksgiving Day through the Monday after are excluded.

What should I do if my request is denied?

Recheck the product against the qualification rules and the exclusions list, and confirm that the competitor’s price is current and the item is in stock. If the details still meet the policy, you can try the official chat or phone channels again.

Final Checklist and Next Steps

• The product is new and identical in brand, model number, and color.
• The retailer is on Best Buy’s Qualified Competitors list.
• The competitor sells and ships the item itself, not a Marketplace seller.
• The competitor’s item is in stock and available for shipping or Store Pickup.
• The offer is not on the exclusions list.
• You have the competitor’s link or screenshot ready.
• You contacted Best Buy Chat or 1-888-BEST BUY before paying.
• You checked the effective dates on Best Buy’s pages, because terms can change.

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